FAQ and HELP videos

For OEM trucks with no modifications, the OEM valving is typically fine. If you want better performance, we offer 3 tunes for various driving styles.

Alpha Valving (aggressive) is TSW’s proprietary shock tuning designed to improve:

✔ Larger jumping and G-outs

✔ Heavy offroad use

✔ Cornering confidence

✔ Not recommended for comfort (harsher ride)

Bravo Valving (Balanced) is TSW’s proprietary shock tuning designed to improve:

✔ Stability

✔ Body control

✔ Cornering confidence

✔ High-speed performance

Especially beneficial for aggressive driving and off-road use. This tune is highly recommended for use with any aftermarket springs, perch collars or lift top hats regardless of how you use the truck. 90% of customers chose this tune.

Charlie Valving (comfort) is TSW’s proprietary shock tuning designed to improve:

✔ Highway road comfort

X Not recommended for offroad or rough roads (potholes)

✔ OEM+ ride quality

What is Drive-Thru Shock Rebuild?

Our Drive-Thru Service allows you to:

✔ Schedule online

✔ Drive in

✔ Have shocks rebuilt same-day

✔ Drive out typically within ~3 hours

**Raptor platforms only**

You can easily schedule an appointment on our website. Select "Drive thru Rebuild" on the top menu, choose your service, and date/time.

Typical recommendation:

• 40k–50k miles for street/light use

• 10k Miles or Sooner for aggressive off-road use

Symptoms of worn Raptor shocks:

❌ Excessive bounce
❌ Harsh ride
❌ "Floaty" at high speeds (Gen 2/3)
❌ Oil leakage
❌ Loss of control

Our Shock Exchange Program allows you to:

✔ Order rebuilt shocks in advance
✔ Install immediately
✔ Send your old shocks back later

This minimizes vehicle downtime.

A refundable core deposit is collected. Once we receive your rebuildable OEM shocks:

✔ Deposit is refunded after we contact you in 3-4 weeks after receiving your shocks.

✔ Any damaged components deducted if necessary, I.E. Worse grade condition or ANY hard parts that are worn or damaged. The most common failure are front shafts.

You can reach our customer support team via email at sales@tswoffroad.com or through our contact form. We typically respond within 24 business hours.

Yes. Seized caps are a common issue, and we have specialized tooling and procedures to safely service them. Here is a video on how.

Ford Raptor FOX Live valve shocks with seized caps? Here's what to do.