Shipping policy

No returns or refunds after 30 days of order. Once your order ships, there are no refunds or returns, for any reason. Returns are subject to a 15% restocking, freight and processing fees on the TOTAL order amount including shipping and deposit. 

If you install it, YOU OWN IT. Any installed products, including shocks are non returnable for any reason. 

You are responsible for all shipments to and from you home in regards to your order. Please note your tracking numbers and keep them handy. We will not be responsible for theft during or after shipment or any form of lack of delivery. 

NOTE: If you want shocks in the EXACT same condition as what you already have, you must ship yours in for us to rebuild. Shocks are sent out in the condition that TSW deems fit, and is at the discretion of TSW. No guarantees of the physical condition of any shocks are made, and under no circumstances will TSW refund or replace because of the looks or any defect or damage of shocks received. Please contact us after submitting your order to verify you are shipping your shocks to us. You will be responsible for all shipping arrangements to us.

NOTE:  We will always send out the best set of shock we have available and will recondition minor cosmetics, but in the event we ship you shocks and you decide that you do not like the way they look, there are NO GUARANTEES and no refunds will be given on any and all services, products, and shipping, We will ALWAYS try our best to work with you on a resolution.

Warranty claims are made at the discretion of TSW and is made by case by case basis only. Labor is the responsibility of the customer and will NOT be covered for any reason, unless original labor was done at TSW, and will only be covered at the discretion of TSW. Warranty will ONLY be applied to original customer. Gen 1 ONLY-Shocks set to TOP PERCH or Mid perch with ANY lift spring will not be covered. All shocks- Shocks with Leveling spacers, leveling kits, Lift kits, or any aftermarket suspension parts will void warranty.  Installation error, abuse, neglect voids any and all guarantees or warranties implied by TSW. TSW reserves the right to refuse any warranty claims for any reason including slandering and or mention in a substandard or poor manner on any form of public resource or social media. Please do the right thing and contact us before posting about your issue.